Apple will Issue Refunds to Customers in Australia

The most anticipated tablet of this year, the New iPad, had already received critisicms just when it released a couple of weeks ago. Some customers Australia are complaining about the 4G capability of the new tablet.

Apple Inc. is said to be willing to give refunds to iPad customers in Australia who think they’re misled that the new iPad is able to connect to the 4G/LTE network in Australia.

Paul Anastassiou, Apple senior counsel, advised the Federal Court in Australia today that Apple was willing to give refunds though it had by no means stated the new iPad works “fully” on the 4G network “Down under” managed by Telestra, based on several publicized reports. The Cupertino, California-based company also proposed posting a clarification concerning the incompatibility problems on its stores.

The discovery happens a day after the ACCC (Australian Competition and Consumer Commission) discovered that Apple Inc. is violating the Australian Consumer Law by misleadingly marking its new tablet as 4G-capable and stated it would probably seek the court to demand charges and penalties as well as an injunction towards sales.

The New iPad is available in two types: one with Wi-Fi networking only and the other is Wi-Fi capable + wireless network service by mobile phone networks. In the US and several other locations, the wireless network can work with LTE standard, which has higher speeds, for 4G networking. In places that 4G is not available, the tablet will work in slower 3G speeds.

In the “Down under”, the 4G support utilizes an 1800MHz frequency band, as the new iPad’s 4G needs 700MHz or 2100MHz.

Apple associates didn’t reply to a request for thoughts.


  1. March 29, 2012 at 12:28 pm

    Hi Maria!

    Felt good to read your post. I believe apple is doing the right thing with the refunds. And this act shouldn’t be limited to Australia only. wherever the problem exists, they should do something about it and refund is definitely one way forward.
    Do you have any news on Vtab 1008?

  2. Leanne
    April 13, 2012 at 4:25 pm

    I’m glad to know about it, refund is one of the best thing to know with, showing that there’s what we called consideration in such factor…

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