Zendesk Software Company, Web-based customer support is declaring a $19 million round of Series C subsidy guided by Matrix Partners with contribution from Benchmark Capital and Charles River Ventures, placing the 3-year-old establish whole subsidy so far at around $25.5 million.
Zendesk, which supervises consumer service answers for companies resembling Groupon and RackSpace, does away with the phone tree and provides together consumers and workers intelligibility into how client asks are being handled.
For example, together the client and the customer reply group of the company be able to observe which member of staff is handing the ticket of the customer and when that member of staff is projected to reply.
The service is contained by a cost range that little businesses with little consumer bases be able to give, however it as well add up a number of companies with weak employee-to-customer ratios similar to Groupon and Twitter.
The company lately obtained its 5,000th paying consumer, and Mikkel Svane, CEO speak it’s accomplished around a 300% revenue boost in 2010.
Zendesk is scheduling to make bigger the quantity of channels to which clientele be able to present investigation with the $19 million of latest subsidy and carry on its hostile modernism. The company has opened four latest attributes for its product in the previous three months.