A protest sparked because users of Hotmail experienced problems accessing their accounts Thursday night. Complaints did not stop until service is restored.
7 p.m. on Thursday, Hotmail service temporarily ceased down the operation to all of its users around the world. Many of the users complained about the problem, some even voiced it out to Microsoft and in the site Downrightnow.com
Microsoft confirmed the problem at 9:45 p.m., and said that users may also experience accessing their personal files on the SkyDrive storage service and its Windows Live Applications – this includes Powerpoint in, word, excel in Office Live.
Chris Jones, the author of the “Inside Windows Live” blog (also focuses on the engineering behind SkyDrive, Messenger, Windows Live, and Hotmail) said “If you’ve been trying to use Hotmail, SkyDrive, or our other Live properties in the last couple of hours you may have noticed problems accessing our services. We’re aware of these issues and actively working to resolve them. We apologize for the inconvenience and appreciate your patience…”
Two hours later after the acknowledgement of the problem (11:49 p.m.), he updated the blog telling the readers that Microsoft changed its domain name service configurations and was having it propagated by the DNS system to restore the service in full operation. He stated, “Depending on your location you may still experience issues over the next 30 minutes as the changes make their way through the network. Thank you for your patience as we have worked to address these issues…”