President of Sony Sir Howard Stringer has come under fire critics recently, who asserted he should have made a public look earlier to present an admission of guilt to the 100+ million customers exaggerated by the new PSN and SOE hacks. Stringer has taken at this time to the PlayStation Blog to create an official declaration.
“Dear Friends, I know this has been a frustrating time for all of you. Let me assure you that the resources of this company have been focused on investigating the entire nature and impact of the cyber-attack we’ve all experienced and on fixing it. We are absolutely dedicated to restoring full and safe service as soon as possible and rewarding you for your patience. We will settle for nothing less,” he said.
Stringer also corroborates the “Welcome Back” wrap up one time PSN is up and successively.
This will comprise a month of free PlayStation Plus membership for all PSN consumers, conservatories of payments for obtainable PlayStation Plus and Music Unlimited customers and “other reimbursement.”
“I know some believe we should have notified our customers earlier than we did,” he admits. “I wish we could have gotten the answers we needed sooner, but forensic analysis is a time-consuming process. Hackers, after all, do their best to cover their tracks, and it took some time for our experts to find those tracks and begin to identify what personal information had — or had not — been taken.”
Stringer also repeats the information that there is “no established proof any credit card or individual information has been distorted” but that the corporation is “continu[ing] to monitor the circumstances closely” and has opened a $1 million individuality theft indemnity policy per user for users in the US.
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