T-Mobile call center

T-Mobile Cuts Down 1,900 Call Center Positions

One of the wireless carriers in USA ,T-Mobile stated Friday that it’s going to remove a total of 1,900 call center jobs in an attempt to cut costs at the striving company.

T-Mobile stated that there will be more restructuring that will come before July to “optimize operations,” though it didn’t particularly state that more job layoffs would extend or take a part.

“These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth,” according to Philipp Humm, CEO of T-Mobile USA, in a statement.

Even though still lucrative, T-Mobile is quickly shedding clients and it is investing billions just to compete with larger rivals like AT&T, Sprint, and Verizon’s next generation network technology.

Deutsche Telekom – T-Mobile’s parent company – is looking out to offer the American division, but getting a purchaser is quiet difficult. A structured $39 billion merger together with AT&T did not successfully pass the regulatory muster.

In the process, T-Mobile will reduce the call centers from 24 to 17 in the course of the next 3 months, this means cutting down 3,300 call center positions as well. The remaining 17 call centers will will enhance their staffing, employing a 1,400 workers.